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Privacy Policy

At Slate & Rose we are committed to ensuring your privacy is protected and your shopping experience is positive and secure. The following policy sets out how Slate & Rose uses, stores and protects any information that you give to us when you are using our website.

Any information that you are asked to provide, which we will use to identify you when you are using the website, will only be used in accordance with this privacy statement.

Slate & Rose retains the right to make changes to this privacy policy from time to time and advises you, the customer, to check this statement regularly to ensure you are happy with any changes made. This policy is effective from 1st September 2017.

Information We Gather

In using this website, you will be asked to provide information such as:

  • Your Name
  • Your Address
  • Your Email Address
  • Telephone Contact Number
  • Payment Details
  • Demographic information such as postcode, preferences and interests

How We Use the Information We Gather

We use this information to better understand your needs and to give you the best service we possibly can. In particular we use the information we gather for the following reasons: 

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post. We may use the information to customise the website according to your interests.

Security 

We are committed to ensuring that your information is secure. Please see our Secure Payment page for full details of the security measures in place on the Slate & Rose website.

Consent 

By providing your personal information to complete a transaction, verify your credit card, place and order, arrange for a delivery or return, or contact you regarding an order or return, or for marketing purposes we imply that you consent to our collecting this information and using it for the above reasons only.

Should you be asked for your personal information for a secondary reason, such as signing up for our newsletter or any other marketing materials, we will either ask you specifically for your consent, or we will give you an opportunity to say no or unsubscribe.

Disclosure

We will not sell, distribute or lease your personal information to third party companies  unless we have your permission to do so or if we are required by the law to do so.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, however please note that this may prevent you from taking full advantage of the website.

Links

We may from time to time provide links on our website which direct you away from the Slate & Rose website. We are not responsible for any privacy and security practices of other sites and we encourage you to read their privacy and security statements.

Marketing

At Slate & Rose we work to offer you products and services that are tailored to your tastes and so from time to time we may contact you by post, telephone or email for marketing purposes. When you are asked to fill in a form on our website, there will be the option for you to opt-out of any of these marketing activities. Furthermore, when receiving emails, you will be given the option to ‘un-subscribe’ from email marketing. This opt-out button is usually located at the very bottom of an email.

Should you have problems with receiving marketing that you have previously opted out of, or if you have previously given your consent to receive marketing materials and have since changed your mind, please contact us at marketing@slateandrose.co.uk or you can write to us or contact us by telephone using the information on our Contact Us page. 

You may request details of personal information which Slate & Rose hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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